Summary

Role Mission
To provide Clients with top quality service by meeting their needs and exceeding their expectations. As Client Advisor you will increase the brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand.

Job Description

Key Accountabilities

Serve clients accordingly with the Gucci selling ceremony
Provide an exceptional client experience by greeting, listening and assisting all clients; demonstrating excellent knowledge of the products as well as the Gucci history and heritage
Guarantee cross and up-selling for all product categories
Advise clients appropriately discussing giving them advice on fashion trends and developments in the luxury market. Always showing passion for fashion and luxury products
Build and strengthen trust based relationships with clients, dealing with different cultures and personalities always putting the clients at ease
Ensure qualitative monitoring and updating of customer information, according to the Company tools (CRM), in order to retain actual customers and detect new high potential ones
Ensure the achievement of individual and Store goals; always acting with a sense of urgency
Be an agile and collaborative team player, proposing creative and effective solutions
Contribute to managing the visual display of the products in accordance with the Gucci visual standards
Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
Ensure the products replenishment and physical inventory of merchandise
Follow Company grooming in accordance with Gucci standards and policies

Key Requirements

Proven experience in a similar role within a luxury fashion retail company
Proven ability to drive and exceed individual and store result
A genuine and deep passion for fashion, trends and luxury
An interest in clienteling and a creative approach to improving this
Excellent commercial awareness
High flexibility and the ability to adapt to different customers
A Team-player mentality
Strong communication skills
The ability to work in a fast moving and dynamic environment
Luxury product knowledge
Fluency in an additional language would be advantageous

Job Type

Regular

Start Date

2024-10-22

Schedule

Full time

Organization

Gucci Ltd.

Gucci Ltd.

GUCCI Client Advisor - Full-Time (Heathrow Airport)